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Frequently Asked Questions

  1. About Sea Shell City
  2. How do I contact Sea Shell City?
  3. How do I find Sea Shell City?
  4. What are Sea Shell City store hours?
  5. What is your privacy policy?
  6. Do you have a Guarantee?
  7. How do I place an order?
  8. Can I track my Order?
  9. What are my payment options?
  10. What are your shipping & handling rates?
  11. Do you ship internationally?
  12. How do I return an item?
  13. Do you wholesale?
  14. Do you have a catalog?
  15. Do you support any Organizations?
  16. What are some other good Hermit Crab web pages
  17. I am a Sales Representative and I want you to sell my Products. Who do I contact?
  18. How do I contact your Webmaster?

About Sea Shell City:
We are a second-generation family operated business. Our business was started in 1967 with several seashell & souvenir stores in Ocean City, Maryland. Sea Shell City (formally known as Ruth's Shell Shop) was purchased in 1975. Several years later we sold our Maryland businesses and concentrated solely on Sea Shell City in Fenwick Island, Delaware. In 1997 we opened our web site store so people could shop our store from the comfort of home. We are continually adding new products and nautical décor to our site, so please check back often. Thanks for visiting!

Addresses & Contact Information:
Sea Shell City, Inc.
708 Coastal Highway
Fenwick Island, DE 19944

Telephone: 302-539-9366
Toll Free: 1-888-743-5524
Fax: 302-539-1285

Url: www.seashellcity.com
Email: customerservice@seashellcity.com

Sea Shell City Directions:
Click Here for a Map and Directions

Sea Shell City Hours: (Hours are subject to change)

Labor Day - Memorial Day Open Daily 9 am to 9 pm
September - October Open Daily 10 am to 4 pm
November - December Saturdays & Sundays 10 am to 4 pm
January - February: Closed for Renovations - call for hours please.
March Saturdays & Sundays: 10 am to 4 pm
April - May Open Daily Open Daily 10 am to 4 pm

(Discoversea Museum hours are different from Sea Shell City's hours. Please check www.discoversea.com or call for updated hours)

Our Privacy Policy:
We do not share any of your private information with anyone. It is for our records alone.

Sea Shell City Guarantee:
We choose only the best quality merchandise and shells to ship to you. If you are unsatisfied with your order in any way, please contact us.

How to Order:
You can easily and securely order online by adding items to your shopping cart. When you are finished shopping, you can continue your order online by checking out with payment, billing and shipping information. Or you can print out your order and mail or fax it to us. To retrieve Order Offline Form, Click Here.

Track Your Order:
You can track your order by clicking here. On this page enter to your order number.

Payment Options:
We accept Visa, MasterCard, American Express, Discover, Personal Checks and Money Orders.

Shipping:
Please See our Shipping Info Page

Please remember that it generally takes 3-4 days to process an order.

International Orders:
Sorry, we only ship to the Continental United States.

Returns:
If you are unhappy with your order, please send back the intact items within 7 days and we will issue a refund for the returned items. Refund does not include original or return shipping charges. For returned items, due to your choice, there is a 15% restocking fee.

Breakage - If any of your items are damaged in transit, save the original packing and call us immediately. We will have the damaged items picked up and have replacements shipped to you.

Out of stock Items - If the item you are ordering is out of stock and we cannot ship it for several weeks; we will contact you to see if you still want it. We provide free shipping on items that are backordered over 4 weeks.

Wholesale information:
We do not wholesale, however we have added quantity discounts to many of our seashells. Other merchandise may be subject to discounts if purchased in quantity. Please e-mail us at customerservice@seashellcity.com for inquiries.

Catalog information:
Due to frequent changes of shell prices and availability, we do not have a catalog.

We Support:
American Cancer Society
American Heart Association
American Red Cross
Believe in Tomorrow, Ocean City, MD
Fenwick Island Lighthouse Society, Fenwick Island, DE
Fenwick Island Lions Club
Lower Sussex Little League
South Coastal Library, Bethany Beach DE

Popular Links:
http://www.hermitcrabassociation.com Join Today!
http://www.landhermitcrabs.com This is a hermit crab forum where you can chat about your crabs.

Sales Reps:
If you are a Sales Representative or a Manufacturer and think that we would be interested in selling your products in our store or online, please contact Birdie Green at customerservice@seashellcity.com
You may also send information and samples to our main office: Sea Shell City, Inc, Attention Birdie Green, 708 Coastal Highway, Fenwick Island, DE 19944

Our Webmaster:
Find any problems with the site please e-mail our webmaster: webmaster@seashellcity.com